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Terms and
conditions
Please note that each monogram is one-off and unique. In the
unlikely event that two people choose the same item at the same
moment we will do out best to provide the most similar monogram
as a replacement or a full refund.
All Charlotte Casadéjus products are made from vintage
materials. Whilst every care is taken to ensure the highest
quality, small imperfections may be present. In our opinion
this only adds to the beauty of our products.
ORDERS
By placing an order with us you will be deemed to have read,
understood and agreed to these Terms and Conditions.
By placing an order via this website you are making an offer
to Charlotte Casadéjus Ltd to purchase the goods detailed
in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation
that your order has been received but this is not a confirmation
that your offer to purchase the goods has been accepted. A contract
between you and Charlotte Casadéjus for the sale of our
products will only exist once an order has been accepted, processed
and despatched to you.
Prices and availability of goods are subject to change without
notice. A delivery charge will be added to your order value
where appropriate, please see the delivery
times and charges.
CANCELLATION
You may normally cancel your order (once accepted by us) for
any reason up to the point of despatch.
RETURNS POLICY
We will offer you an exchange or a refund if the goods you receive
are faulty provided that the products are returned unused and
unwashed and with the original packaging and within 28 days.
Please ensure you read our Product
Care as we cannot accept items for a refund or exchange
if the goods have been damaged due to poor care.
When returning items we recommend you obtain proof of posting.
We cannot accept responsibility for parcels lost in transit.
All prices quoted on this website are accurate at the time of
publication and are quoted in pounds sterling (£). Any
customs or import duties levied once the package reaches your
destination country will be your responsibility.
All dates quoted for delivery are estimated delivery dates only
and may be subject to change.
We take every care to ensure that the description and specification
of our products are correct. However, specifications and descriptions
of products on this website are not intended to be binding and
are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is
a close representation, we cannot accept any responsibility
for any variation in colour caused by the browser software or
computer system used by you.
While Charlotte Casadéjus uses reasonable endeavours
to ensure that the information on this website is accurate and
up to date, it does not give any warranty as to its accuracy
or completeness and Charlotte Casadéjus will not be responsible
for any errors or omissions or for the results arising from
the use of such information.
Charlotte Casadéjus will not be liable to you or be deemed
to be in breach of these terms and conditions or any other contract
with you by reason of any delay in performing, or any failure
to perform, any of its obligations in relation to the products
ordered by you if the delay or failure was due to any cause
beyond its reasonable control.
Charlotte Casadéjus may assign or transfer any of its
rights or sub contract any of its obligations under these terms
and conditions to any third party. You may not assign or transfer
any of your rights or sub contract any of your obligations under
these terms and conditions except with the specific permission
in writing of Charlotte Casadéjus.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos,
photographs, text written and other materials) are the copyright
trademark or registered trademark of Charlotte Casadéjus.
ALL RIGHTS RESERVED
LAW AND TERRITORY
15. These Terms and Conditions and your use of our website are
governed by English law and you agree to submit to the non-exclusive
jurisdiction of the English court. This does not affect your
non-excludable statutory rights.
This website and our Terms and Conditions have been designed
for use within the United Kingdom and under UK law. Whilst we
are happy to consider requests for products and enquiries from
outside the United Kingdom, we give no warranty, express or
implied, that the use of this website or the placing of any
order through this website from outside the UK complies with
any applicable non-UK laws or regulations. Accordingly, any
products not permitted under your local law are not offered
to you.
Charlotte Casadéjus
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